You already paid to make the phone ring
Your website, Google listing and any ads all exist to make a pet owner dial your number. A call that rings out has already cost you, and the owner tries the next clinic.
Atlanta, right now. We're answering.
For veterinary clinics
Answering service for veterinary clinics in Georgia
The worried pet owner at 8 p.m., answered
B&G Solutions is a 24/7 answering service for veterinary clinics in Georgia: we answer every call in your clinic's name and book visits, passing urgent calls to whoever is on call the way you set it.
- Price quoted after a short call
- Price locked 12 months
- Month to month, or 15% off a year
The short answer
Yes, when your front desk is checking patients in, on hold with a lab or closed for the night. Pet owners call when they are worried, and the clinic that answers and books them keeps the family.
We answer your clinic's line in its name, book wellness visits and pass urgent calls to whoever is on call, the way you set it. A pet owner who can't get through calls the next clinic, and a family that switches clinics takes years of visits with it.
A day of calls, morning to night
A day like the ones veterinary clinics have, and what happened to each call. In English and Spanish, nights and weekends included.
- 7:40 a.m.
Can I bring my puppy in for shots this week?
Took the puppy's name and age, booked Thursday 10:15.
- 11:05 a.m.
My cat hasn't eaten in two days.
Took the details and followed your rules, booked the first sick-visit slot today.
- 2:30 p.m.
Do you board dogs over the holidays?
Answered from your boarding rules and took the dates for your team.
- 5:55 p.m.
I need to refill my dog's medication.
Took the pet, the medication and a callback number for your team.
- 9:15 p.m.
My dog got into chocolate an hour ago.
Sent the details to your on-call vet right away, as you set it.
Why it matters
What an unanswered call really costs
What missed calls cost you
Put in your own numbers. The starting values are an example, not an average or a statistic, so change them to yours.
By your numbers, a year
$31,200
$2,600a month
$600a week
208visits a year
8 missed calls a week × 50% that would book × $150 × 52 weeks
What we do for veterinary clinics
Full price listPhone answering, 24/7Every call answered in your clinic's name, nights and weekends included.See the price Booking into your calendarWellness visits, vaccines and follow-ups booked with the pet's name and reason.See the price Google profile and review repliesReview replies that thank owners and never discuss a pet's medical details.See the price Google problems fixedListing suspensions, wrong hours and wrong categories traced and fixed.See the price Google Ads and Local Services AdsAds for new-patient and urgent searches, run when someone can answer.See the price A website that brings callsA site with your services, hours and a call button first.See the price
What you can hold us to
Our promises, in writing
Your urgent rules
Urgent calls handled exactly the way your clinic decides.
Pet and reason noted
Pet's name, age and reason for the visit, before they arrive.
New families caught
New-patient calls booked instead of sent to voicemail.
QuotedAfter a short call, in writing
12Months your price stays locked
15%Off with an annual plan, or month to month
48Hours from first call to live
Live in about 48 hours
Set up around how your business works, tested, then tuned every day of the first week.
We learn your business
A 30-minute call: your services, prices, people, service area, and what counts as urgent for veterinary clinics.
Connected to your systems
Calls land in the calendar or booking app you already use. Nothing new for your team to learn.
Tested before it's live
We call it ourselves, again and again, until it handles your real calls the way you would.
Tuned after it's live
Your first week, we review every call, every day. After that we keep listening and keep adjusting.
Questions veterinary clinics ask us
We quote it after a short call, in writing, before you pay anything. Pay month to month, or save 15% with an annual plan, and your price is locked for 12 months.
Yes. We answer in English and Spanish, 24/7, and the call is booked or logged the same way in either language.
Yes. You keep your number, your website, your Google listing and your ad accounts. They stay yours if you ever leave.
No. We take the details and follow your rules on what is urgent. Medical questions go to your vets.
About 48 hours. We learn your services, hours and rules, connect your calendar or booking app and test calls before it goes live.
We follow the urgent-call rules you give us and pass those calls on right away. Your vets make the medical call.
We book into your calendar or booking app. We check how your software takes appointments before we go live.
We take the pet, the medication and a callback number, and send it to your team to approve.
Keep reading
What a customer is really worth: one job vs years of repeat business
No one has published a reliable lifetime-value figure for local trades. Use this fill-in formula with your own numbers instead.
What happens when a small business misses a call?
The caller usually moves on to the next business, and you rarely find out it happened.
The call you miss at 9 pm
Why the calls that come after closing are often the ones worth the most, and what actually happens when nobody picks up.
Guides
Sources
- Google Local Services Ads Help, How Local Services Ads are ranked (2026)
- Google Business Profile Help, Tips to improve your local ranking on Google (2026)
Free check
Hear how your calls would be answered
We look at your calls, your Google listing and your website, and send you what we'd change and your price in writing. Plans for veterinary clinics are quoted after a short call, in writing.
